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Frequently Asked Questions
Can I have a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
What about the lead time?
3-5 days for sample preparing; mass production timelines need to be confirmed based on requirements.
Can you accept customized orders?
Yes, we have a complete design department and CNC machinery to provide high-precision customized services.
How do you ship the goods and how long does it take to arrive?
We ship by DHL, UPS, FedEx or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available for customs clearance.
Is it OK to print my logo?
Yes. Please inform us formally before our production begins.
Do you offer a guarantee for the products?
Yes, we offer a 3-year warranty on our products.
Grai Orthopedic Implants
