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Frequently Asked Questions
What are your accepted payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
What are the available delivery terms?
We provide shipping via international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long does delivery typically take?
Generally, items are delivered within one week if in stock. For non-stock items, production takes 15-30 days depending on the order quantity.
Does the product come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
Do you support product customization?
Yes, we accept customization requests to meet specific requirements for multi-size orthopedic needs.
How do you handle international customs and duties?
For experienced importers, we ship via standard international express. For clients without import experience, we can offer DDP (Delivered Duty Paid) services in specific regions to handle customs and taxes directly to your door.
Grai Orthopedic Implants
