Can I have a sample order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What about the lead time?
It takes 3-5 days for sample preparation. For mass production, the timeline needs to be confirmed based on order volume.
Can you accept customized orders?
Yes, we have a complete design and drawing department along with CNC machines to provide high-precision customized services.
How do you ship the goods and how long does it take to arrive?
We ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available for customs clearance.
How to proceed with an order?
First, let us know your requirements. Second, we quote accordingly. Third, customers confirm samples and place a deposit. Fourth, we arrange production.
Do you offer a guarantee for the products?
Yes, we offer a 3-year warranty on our products to ensure long-term reliability and support.
Grai Orthopedic Implants
