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Frequently Asked Questions
Q1. Can I have a sample order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
3-5 days for sample preparation; for mass production, the time needs to be confirmed based on order volume.
Q3. Can you accept customized requirements?
Yes, we have a complete design and drawing department along with CNC machinery to provide high-precision customized services.
Q4. How do you ship the goods and how long does it take to arrive?
We ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available to meet customs clearance needs.
Q5. Is it OK to print my logo on the product?
Yes. Please inform us formally before our production begins.
Q6. Do you offer a guarantee for the products?
Yes, we offer a 3-year warranty for our products to ensure long-term reliability.
Grai Orthopedic Implants
