What are the available shipping modes and charges?
We normally ship via couriers such as DHL, FEDEX, UPS, TNT, or via post based on client requests.
Do your products hold international certifications?
Yes, our manufacturing processes and products are compliant with ISO 13485 and CE standards.
What is the minimum order value and do you provide samples?
The expected minimum order is US$500. We offer free samples for quality testing, though the cost of freight is covered by the customer.
Can I purchase orthopedic products not listed in the current catalog?
Certainly. If you provide pictures or samples of similar items, we can facilitate the request, though delivery may take slightly longer.
What are your payment terms and stock availability?
We generally maintain stock for monthly produced items. For payments under $800, 100% advance is required. Above $800, terms are 30% T/T in advance and balance before shipment via L/C, T/T, or PayPal.
Is after-sales support provided for these instruments?
Yes, we provide after-sale services including return and replacement options for our medical instruments.
Grai Orthopedic Implants
