What are the available shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or by post upon request. Charges depend on weight and destination.
Do your products have ISO and CE approvals?
Yes, we have obtained ISO13485 system certification and CE certification for our orthopedic implants and instruments.
What is the minimum order quantity (MOQ)?
We generally expect minimum orders of at least US$500. However, we support smaller sample orders initially for market testing.
Do you provide free samples?
We can offer free samples for quality testing, but the cost of freight is to be covered by the client.
Can you produce customized products similar to your catalog?
Yes, we can produce items based on your pictures or samples. Please note that customized production may require a longer delivery time.
What are your standard terms of payment?
For payments ≤ 800 USD, 100% in advance. For > 800 USD, 30% T/T in advance, balance before shipment. We accept L/C, T/T, Western Union, and PayPal.