1. What kind of payment methods do you accept?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
2. What are your terms of delivery?
We ship via major international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
3. How long is the delivery time?
Generally, it takes about one week if the goods are in stock. If not in stock, delivery is usually 15-30 days depending on the order quantity.
4. Does the product come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts like drill bits and screwdrivers are excluded.
5. Do you handle customs clearance for international shipping?
We offer two options: If you have import experience, we ship via standard international express. If you do not have import experience, we can handle customs and taxes for door-to-door delivery in specific regions. For the US, shipments under $600 are typically tax-free.
6. Is OEM customization supported?
Yes, we support OEM factory requirements for joint replacement instrument sets to meet specific professional needs.
Grai Orthopedic Implants
