❓ Frequently Asked Questions
Can I have a sample order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What is the lead time for orders?
Sample preparation takes 3-5 days. For mass production, the lead time will be confirmed based on the order volume.
Do you offer customized services?
Yes, we have a complete design department and CNC machinery to provide high-precision customized services based on your requirements.
How are products shipped and how long does it take?
We ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available for customs clearance.
What is the process for placing an order?
First, share your requirements. Second, we provide a quote. Third, once the sample is confirmed, a formal order is placed with a deposit. Fourth, we arrange production.
Do you offer a warranty for your products?
Yes, we provide a 3-year warranty for our orthopedic and maxillofacial products.
Grai Orthopedic Implants
