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Frequently Asked Questions
1. What payment methods do you accept?
We support multiple payment methods including T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
2. What are the available delivery terms?
We offer shipping via major international couriers such as DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
3. How long does the delivery usually take?
Generally, it takes about one week if the goods are in stock. For items not in stock, the lead time is typically 15-30 days depending on the order quantity.
4. Is there a warranty period for the instruments?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded from this warranty.
5. How is international shipping handled for specific regions like Mexico?
If you have import experience, we ship via international express. If you do not have experience, we can manage customs clearance and taxes to deliver directly to your door. For the United States, orders under $600 are typically tax-free.
Grai Orthopedic Implants
